CONTACT US
Email us contact@wymmtea.com or use the contact form below:
ORDERS
Please allow 2 business days for order processing. You will receive a shipping confirmation email once your order has been packed and dispatched to the carrier.
SHIPPING
We are currently shipping to the following countries and regions: Canada, United States, Singapore, New Zealand.
We calculate your shipping rates based on the purchase value of the order:
CANADA
USA
SINGAPORE
NEW ZEALAND
UNITED KINGDOM
Please be advised that for deliveries outside of Canada, duties and custom charges may incur to customers.
We have tea storage houses in Vancouver, Kunming, Dali and Chengdu. Orders will be dispatched from Vancouver, Canada. Unfortunately we do not offer local pick-ups at the moment.
RETURNS & EXCHANGES
We do our best to describe each item as accurately as possible, but we know that aroma and taste can be a very subjective experience. For this reason, we recommend trying samples first so that you know what you like beforehand. Unfortunately, we don't offer refunds or exchanges for our products.
PRIVACY NOTICE
WYMMTEA respects your privacy. WYMMTEA may collect personal information from you in various ways, including when you (1) order or purchase products or services from us; (2) request information form us or otherwise contact us; (3) participate in surveys, contests or promotions. The personal information we collect may include your name, email address, mailing address, telephone number, mobile phone number, payment card information, birthday and gender. We use information from and about you (1) to process and administer payments, provide services; (2) to communicate with you about your purchases; (3) to respond to your inquiries. WYMMTEA may collect additional information from you, including but not limited to: your browser type, operating system, the pages being visited, as well as the date and time you visit the Website. We use this information to review the usage and operation of the Website and service, and to protect the security or integrity of the Website and our business.
WYMMTEA does not share, sell or trade your personal information gathered online with third parties. WYMMTEA also does not contribute or participate in cooperative databases, which give third parties access to such personal information. This site may contain links to third-party websites, which may have privacy policies that differ from our own. These links are provided solely for the convenience for our Website visitors. We are not responsible for the content or privacy practices of such sites.
TERMS OF USE
By accessing and using this Website, you signify your acceptance of terms and conditions of use (“Terms of Use”) and the Privacy Notice. These Terms constitute a binding agreement between You and WYMMTEA, and are deemed accepted by You and WYMMTEA. WYMMTEA reserves the right to revise these Terms at any time by posting an updated version to this Web page.
This Website is protected under patent, copyright, trademark, and/or other laws. The Website and all its contents are the property of WYMMTEA. You agree and warrant that you will not use the Website in a manner that is illegal or otherwise inconsistent with these Terms. In addition, you will not use the Website in a manner that WYMMTEA deems objectionable. WYMMTEA reserves the right to restrict, suspend, or terminate your access to the Website. You agree that you will access the Website only through the interfaces provided. You agree not to reverse-engineer or otherwise hack the Website, take actions that damage the Website or its security, or interfere with other users’ use of the Website.
Definitions: “Website” refers to any websites, web pages, and any subpages under WYMMTEA’s control, whether partial or otherwise. This includes, but is not limited to, www.wymmtea.com, any subpages, contents of the Website including text, images, audios, videos, designs and graphics, information, logos and downloadable content. “We”, “Us” and “Our” mean WYMMTEA. “You”, “Your” and “User” refer to all individuals and/or entities who are accessing or using the Website or WYMMTEA products.
COPYRIGHT
Except where otherwise noted, content on this website is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
SUSTAINABILITY
The 3 R’s – “reduce, recycle, reuse” constitute our philosophy, and it is reflected in every aspect in our family tradition. Therefore we use plant-based eco-packaging for all our products to push for a circular recycling practice.
